From Retail Salesperson to IT Consultant
Jon’s background is in retail, but he changed careers about eight years ago to become a frontend developer. Alongside his role as a developer, he began developing an interest in digital accessibility, particularly as new accessibility requirements for the public sector were introduced.
– This led to me doing a lot of accessibility analysis and advisory work for clients, which has grown increasingly comprehensive over time,” he explains.
Today, Jon works almost exclusively with digital accessibility and inclusion in various capacities—strategically, practically, as well as advising and training colleagues and clients.
– For me, it’s important to listen and ask follow-up questions to understand the big picture. It’s also key to provide nuanced answers when questions arise, as there’s rarely only one solution. I often hear colleagues say, ‘I should’ve expected that,’ when my answer to their question is, ‘it depends’, Jon says with a laugh.
What is digital accessibility?
– At its core, digital accessibility is about creating equal opportunities for everyone in digital environments, regardless of their circumstances or impairments.
He continues:
– Many people probably think of the typical impairments, like wheelchair users or those with visual impairments. But there’s a wide spectrum of both permanent and temporary, as well as situational, conditions that influence how individuals can perceive and engage with digital solutions and content. These conditions can also evolve over time, especially as we age. In the end, digital accessibility is something that concerns us all.
Jon sees a significant gap between how digital solutions are designed and developed and the actual needs of users.
– We live in an increasingly digital world, and just like the physical world, that world should be for everyone. Isn’t it reasonable, then, for digital solutions and usability to reflect the diversity of our society?